Privacy Policy

This Privacy Policy outlines our commitment to safeguarding personal information collected from you online or offline, including through this website. “You” refers to anyone providing personal information to us, and “we” or “us” means NZ Solar Program, successors and assignees.

By providing personal information to us, you consent to our collection, holding, use and disclosure of your information in accordance with this Privacy Policy. Contact us if you have questions using the details provided below.

If you choose not to provide personal information, you're not obligated to do so, though it may affect your use of this Site or our products and services.

Collection of personal information

We may collect the following types of information from you or third parties:

Name
Images
Contact details (email, mailing address, telephone number)
Age or date of birth
Credit card information
Demographic information such as postcode
Preferences and opinions
Information from customer surveys
Details of products/services provided or inquired about
Browser session and geo-location data, device and network information, page view statistics, acquisition sources, search queries and browsing behaviour
Additional information provided through our Site, applications, social media platforms or accounts you permit us to access
Any other information you provide or we request

Your use of our Site: We log information about your access and use, including through Internet cookies, communications with our Site, browser type, operating system, and internet service provider domain name.

Your opinion and feedback: We may contact you to voluntarily respond to questionnaires, surveys or market research. This is optional.

Information received from third parties is protected according to this Privacy Policy.

Collection and use of personal information

We collect and use information for the following purposes:

Enabling you to access and use our Site and associated applications and social media platforms
Contacting and communicating with you
Internal record keeping
Analytics, market research and business development, including operating and improving our Site and associated platforms
Running competitions or offering additional benefits
Advertising and marketing, including promotional information about our products, services, and third parties we believe may interest you

You may opt-out of marketing materials by contacting us or using opt-out facilities in the marketing materials themselves.

Disclosure of personal information to third parties

We may disclose personal information to:

Credit reporting agencies, courts, tribunals and regulatory authorities where you fail to pay for goods or services
Courts, tribunals, regulatory authorities and law enforcement officers as required by law, in connection with legal proceedings, or to establish, exercise or defend our legal rights
Third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing. These parties may be located outside New Zealand or store data there
Third parties that collect and process data such as Google Analytics or similar businesses, potentially storing data outside New Zealand

We request that third parties follow this Privacy Policy when handling your personal information.

If our business changes ownership or assets are sold or transferred, we reserve the right to transfer user databases containing personal information and non-personal information, to the extent permitted by law. Information may be disclosed to potential purchasers in good faith.

Your rights and controlling your personal information

Choice and consent: Providing personal information is optional. When you do provide it, you consent to the terms in this Privacy Policy and to us disclosing or receiving your information for these purposes.

Your provision of third party information: If you provide us with third party personal information, you warrant that you have their consent to do so.

Restrict: You may restrict the collection or use of your personal information. If you previously agreed to direct marketing, you can change your mind at any time by contacting us at the email address listed in this Privacy Policy.

Access: You may request details of personal information we hold about you under certain circumstances outlined in the Privacy Act 1988 (Cth). An administrative fee may apply. We may refuse to provide information under certain circumstances specified in the Privacy Act.

Correction:If you believe any information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, contact us by email. We rely partly on customers advising us of changes. We'll respond within a reasonable time and endeavour to promptly correct any inaccurate, incomplete or out-of-date information.

Complaints:If you believe we've breached the New Zealand Privacy Principles, contact us by email with details of the breach. We'll promptly investigate and respond in writing with the investigation outcome, proposed remedial steps, and other actions we'll take.

Unsubscribe: To unsubscribe from our email database or opt out of communications, contact us using the details below.

Storage and Security

We're committed to ensuring your information is secure. We've implemented suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

No information transmitted over the Internet can be guaranteed secure. We cannot guarantee the security of information you transmit to or receive from us. Transmission and exchange occur at your own risk. Although we take measures against unauthorised disclosure, we cannot assure you that personal information won't be disclosed inconsistently with this Privacy Policy.

Cookies & Web Beacons

We may use cookies on this Site. Cookies are text files placed in your browser to store preferences. Cookies alone don't reveal your email or personally identifiable information, but they allow third parties like Google and Facebook to display our advertisements on your social media and online feeds as part of retargeting campaigns. If you provide personal information, it may be linked to cookie data.

We may use web beacons on this Site. Web beacons or clear.gifs are small code pieces on web pages that monitor visitor behaviour and collect visitor data. For example, they can count users visiting a page or deliver cookies to visitor browsers.

We may use Google Analytics to collect and process data. For information on how Google uses data when you use third party websites or applications, see www.google.com/policies/privacy/partners/ or other URLs Google may use.

Links to other websites

Our Site may contain links to other websites of interest. We have no control over those websites and aren't responsible for or liable for protection and privacy of information you provide on them. Those websites aren't governed by this Privacy Policy.

Amendments

This Privacy Policy may be amended, including with changes, additions and deletions, at our sole discretion. Your continued use of our Site following amendments indicates acceptance. Check this Privacy Policy regularly before providing personal information to ensure awareness of changes, and only proceed if you accept the new policy.

Contact Information

NZ Solar Program

Email: privacy@nzsolarprogram.com

Last update: Sept 2025

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